Complaints Procedure

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Our Complaints Procedure

For Mortgages: TNHG Complaints Procedure

For Residential Sales: TNHG Complaints Procedure

If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Phone: 0800 023 4567

https://www.financial-ombudsman.org.uk/

IMH is part of The New Homes Group, the UK’s leading new homes specialist.

info@imhelpline.co.uk

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Any fees payable will be explained in your initial no-obligation appointment, before you choose whether to use our Mortgage Services.

IMH is a trading name of The New Homes Group Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500‍ 2481‍ 05.

For activities relating to regulated mortgages and non-investment insurance contracts, The New Homes Group Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221. Most buy-to-let mortgages are not regulated.