IMH
Eaglethorpe Barns
Eaglethorpe
Peterborough
PE8 6TJ
The New Homes Group
5 The Atrium
Phoenix Square
Wyncolls Road
Colchester
Essex
CO4 9AS
The New Homes Group
Registered in England, no. 159296. Spaull Limited
For all media enquiries please contact Gaynor Hookings Group Marketing Director gaynor.hookings@tnhg.co.uk or Paul Arnold Group Operations Director paul.arnold@tnhg.co.uk
Our Complaints Procedure
TNHG Customer Complaints Procedure
If your Mortgage Service complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567
Under EU regulation, from 15th February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint. The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: CustomerRelations@tnhg.co.uk
Talking to us is easy.
Location
IMH
Eaglethorpe Barns
Eaglethorpe
Peterborough
PE8 6TJ
IMH is proud to support EACH and Funding Neuro
Company
Quick links
MORTGAGES ARE SUBJECT TO STATUS, VALUATION AND LENDER CRITERIA AND ARE NOT AVAILABLE TO PERSONS UNDER THE AGE OF 18.
A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION. ANY FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE ADVISER WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT.
YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU RE-MORTGAGE.
IMH is a trading name of Spaull Limited which is registered in England and Wales under company number 2509770, Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN. VAT Registration Number is 500 2481 05. For the activities of advising on regulated mortgages and non-investment insurance contracts, Spaull Limited is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority. Connells Limited’s Financial Services Register number is 302221. Most buy-to-let mortgages are not regulated.
Location
IMH
Eaglethorpe Barns
Eaglethorpe
Peterborough
PE8 6TJ