Why Choose Us?

With over 30 years experience what we don't know about remortgaging isn't worth knowing.

The Remortgage Specialists.

Our people are experienced, motivated professionals and customer service is at the heart of everything we do

IMH is part of The New Homes Group - the UK's leading new homes specialist

As a group we are responsible for placing over £9.6 billion worth of lending through our Mortgage Service brands across the UK since 2019. Each part of The New Homes Group are specialists in mortgages, each with slightly different areas of expertise and geographical coverage.

At IMH we’re dedicated to remortgages and mortgage reviews, especially for our existing customers and customers of our fellow mortgage services brands – New Homes Mortgage Helpline, TORC24, New Homes Mortgage Scotland and Stan Collins & Co.

So, if you are an existing IMH customer or a customer of any of our mortgage service brands and would like to discuss your mortgage, please get in touch today on 01832 281717.

Need help finding the Right Mortgage?

PROFESSIONAL ADVICE

With thousands of products, the mortgage market can be confusing. Our team of professionals can help homebuyers quickly find the right mortgage, as well as offer professional advice on products available in the mortgage market. We are available 7 days a week, offering appointments which can be arranged at your earliest convenience. Communication is key throughout the process and our aim is to ensure we have your mortgage offer out to you within the shortest timescales possible.

More than a simple advice service

New Homes Mortgage Helpline is more than a simple advice service. Our team are with you all the way, helping you to find the right mortgage and then to support you throughout the home buying process and keep you up-to-date on the progress of your mortgage application. A service we are proud to say our customers tell us significantly reduces the stress when buying a new home. We believe we’re unique in offering mortgage arrangement services specifically tailored to the needs of people buying new-build homes. Unlike many other financial services, we only use our own, UK-based Mortgage and Protection Advisers providing consistency and continuity.

What’s more, we’re available 7 days a week to ensure we are always on hand for you.

Our People

Every one of our 500+ staff members shares a commitment to excellence. Investing heavily in staff training, we have a positive corporate culture which rewards personal effectiveness and offers opportunities for continuing professional development.

We’re not affiliated to any mortgage providers and offer totally impartial advice. For customers’ peace of mind, we’re fully regulated by the Financial Conduct Authority (FCA).

Customer Feedback

We are proud of the 5 star service we deliver to our customers. Don’t just take our word for it.

Really helpful and thorough. Ellie is a fantastic listener and highly responsive in being able to offer a choice of solutions. Nothing phased her, she happily answered our questions and came back to us with the products and services that were perfect for our situation. Her personality and empathy really made the process much easier than we expected.

Arguably the best service I have ever received from any service provider. Stephen Grainger-Leigh, my contact at IMH, was in full control, ensured I had all bases covered and he worked very quickly. I would recommend IMH (particularly Stephen) above any other players in the market.

This is the third time I have used IMH and this has been the best time! Jackie was exceptional in her explanations, breakdowns, reasons, adaptions to my needs…. I consistently felt like she had MY best interests at heart and Amber in my initial set-up calls also like that. I have a lifetime membership which previously I was questioning but recent dealings have made me really pleased with this partnership. Highly recommended!

As a lifetime subscriber, this is now my 3rd dealing with IMH since I first bought a property some years ago. They have always been professional, friendly, knowledgeable and helpful in guiding me through the minefield that are mortgages. My most recent dealings with Scott were even, dare I say it, fun! Absolute pleasure to deal with them and would not hesitate to recommend them for a second in any mortgage requirements.

This is now our third time using IMH for organising and assessing our mortgage and the service has been great every time. Very thorough explanations of products and services from the adviser each time. Paperwork and emails have always arrived with us within the time periods laid out by the adviser at the time. We have gone with the lifetime subscription and the fee is worth it in my opinion.

Second time we have purchased a mortgage with the help of the IMH group - no complaints both times. Tim was so easy to deal with on the phone and I liked how he conducted himself throughout the process - not patronising/condescending at all and we felt he had a real grasp of what our needs & wants were out of our new mortgage (and protection), which meant he got us a great deal that we were more than happy with.